Frequently Asked Questions

Where do you post to?


How much is shipping?


Will I have to pay customs fees?

Palaeoplushies are made in the UK but are posted worldwide via the Royal Mail. Shipping costs are calculated upon checkout and there are a few different postage options depending on the country you live in.

Tracking is not included in standard international shipping, if you want your parcel tracked you must select either “Tracked” or “Track and Sign” options.

Palaeoplushies is based in the UK. Orders to anywhere outside of the UK will need to go through customs and may incurr import fees which will vary depending on the country you are importing them to. This now applies to EU countries, as the UK is (sadly) no longer part of the EU.


When will you get X item back in stock?

Short answer: I’m not sure!
Long answer: I (Rebecca Groom) am an independent artist in more ways than one and tend to make things on a bit of a whim. The more interest there is in certain items the more likely I am to make them, though!

If you want to be notified when an item is back in stock, there’s a sign-up option on every “sold out” listing. I can also see which items people have signed up for so I know what to make next!


Do you take commissions?

If you’re a museum or researcher looking for something for use in outreach, I would love to hear from you! Please contact me using the following form: Contact Me


Can I suggest an animal for you to make?

Suggest away, my friend! I’m happy to hear people’s suggestions and ideas. Use this form to contact me!

I can’t guarentee I’ll make the animal you request, but I’ll add it to “The List”. I keep a list of every suggestion I’ve ever had, and when I make a new plushie I pull it from The List. I’ll let you know if/when I make it!